Refund Policy
The Austrian digital vignette is generally non-refundable once the start date has passed. ASFINAG's policy distinguishes between the following scenarios:
| Scenario | Refund Possible? | Action Required |
|---|
| Purchase error (wrong plate) before start date | Contact ASFINAG | Submit correction request immediately |
| Trip cancelled before start date | Contact ASFINAG | Request reviewed case-by-case |
| Vignette active, trip cancelled | No | No refund available |
| Duplicate purchase (same plate, same period) | Contact ASFINAG | Provide both transaction references |
| Technical error during purchase | Yes (if not activated) | Contact ASFINAG with evidence |
| Vehicle sold after purchase | No | Vignette cannot be transferred |
Complaints & Appeals Process
If you receive a fine or believe an enforcement action was incorrect, follow these steps:
- Gather evidence: Collect your vignette purchase confirmation, transaction reference, and any relevant travel documents.
- Contact ASFINAG: Submit a written complaint to ASFINAG within 14 days of receiving the fine notice.
- Include in your complaint: Full name, address, licence plate number, date and time of alleged violation, transaction reference, and a clear description of the dispute.
- ASFINAG response time: Typically 10–20 business days for written complaints.
- If unresolved: Escalate to the Austrian Federal Administrative Court (Bundesverwaltungsgericht) within the deadline stated on the fine notice.
- Legal representation: For fines over €500, consider consulting an Austrian traffic law specialist.
ASFINAG Complaints Contact:
Phone: +43 50108 10000
Email: [email protected]
Address: ASFINAG, Rotenturmstrasse 5-9, 1010 Wien
Legal Obligations for Motorway Users
- All motor vehicles up to 3.5t must have a valid vignette on Austrian motorways and expressways
- The vignette must be registered to the correct licence plate before entering the motorway
- Trailers require a separate vignette
- Motorcycles (50cc+) require a vignette
- Vehicles over 3.5t must use the GO-Box electronic toll system
- Driving without a valid vignette is an administrative offence under Austrian road traffic law
- On-the-spot fines can be issued by Austrian police (Polizei) and ASFINAG enforcement officers
Boundaries & Exclusions
- The vignette does not cover section tolls on specific roads (Brenner A13, Tauern A10, etc.)
- The vignette is not valid in any country other than Austria
- Emergency vehicles, military vehicles, and certain agricultural vehicles are exempt
- Vehicles with diplomatic plates may be exempt — verify with the relevant embassy
- Electric vehicles are subject to the same vignette requirements as combustion vehicles
- Hybrid vehicles are subject to the same requirements
- The vignette cannot be shared between vehicles
- Purchasing a vignette through an unofficial channel does not guarantee validity
Disclaimer
VignettEasy provides informational content only. We are not affiliated with ASFINAG or any Austrian government authority. Information on this site is provided in good faith and updated regularly, but we cannot guarantee accuracy at all times. Always verify current prices, rules, and procedures at the official ASFINAG website (asfinag.at) before making a purchase or travel decision.